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FAQ

  • How long are sessions and how often will we meet?
    The duration of therapy sessions can vary, lasting anywhere from 30 to 60 minutes, depending on the type of therapy and your needs. Typically, our sessions are 45 minutes and occur weekly starting out. It's essential to communicate with your therapist about session length, frequency, and any other logistical considerations to ensure that the therapy process aligns with your preferences and needs.
  • Is Art Therapy right for me?
    You do not have to be an artist to benefit from art therapy. Our focus is on using the creative process to explore feelings, reconcile emotional conflicts, and foster self-awareness. Any artwork created is done so in a space of non-judgment. Consider these questions: Is it hard to describe what you are feeling or experiencing? Are you looking for better ways to manage your thoughts, mood, and impulses or feel more in control? Do you find it helps or that you feel better when you can get creative? Do you feel ready to explore the underlying roots of your thoughts and patterns? Do you want to learn strategies that you can use daily outside of therapy sessions? If you answered yes to any of these questions, art therapy may be a great fit for you.
  • Is what I say confidential?
    Therapy is confidential and therapists are bound by laws and ethics to maintain client confidentiality to the best of their ability. This means that information about your counseling is not shared with anyone without expressed written permission by you. However, there are some exceptions required by law to this rule where the therapist is required to report certain information which include: If there is the possibility of serious and foreseeable harm to the client or another person In cases of child or elder abuse Unless it is one of the specific circumstances in which exceptions to confidentiality exists, you will be asked to sign a release of information form before any information is shared. This may include sharing diagnoses with your insurance company to cover the cost of services or sharing information with other practitioners, like physicians, in order to help provide you with the best possible care.
  • Will you tell me what my child talks about in therapy?
    In therapy with minors, we typically require parental consent, obtaining permission from a parent or legal guardian to work with the minor. While we strive to maintain confidentiality, there are limits, and we may need to breach confidentiality in cases involving harm or abuse. In some instances, older minors may have the legal right to consent to their own mental health treatment. It is a delicate balance to navigate, but we strive to maintain confidentiality and parent-involvement, when appropriate, based on the nature of the issues being addressed. These aspects of confidentiality will be discussed further during informed consent to ensure clarity for both the minor and the parent/guardian. Our aim is to always foster open communication and trust in the therapeutic relationship.
  • What services do you offer?
    We offer an array of unique mental health services to adults and teens residing throughout all of New York State and Connecticut. Services are typically provided individually and via a secure telehealth platform; however, in-person options are available. In-person services are available for NYS and CT residents within traveling distance to North White Plains, NY . Please note that all in-person services may be weather-permitting and require an intake session conducted online prior to beginning. Ecotherapy and MBCT sessions are not covered by insurance and costs are out of pocket. For a full list of services, visit the "services" tab or contact us to schedule a free 15-minute consultation.
  • What should I do if I need help right away?
    If this is a mental health related emergency that requires immediate attention please go to your nearest emergency room or call 911. Additionally, you may receive 24/7 Crisis Support as follows: • National Suicide and Crisis Lifeline: 988 • Veterans Crisis Hotline: 1.800.273.TALK (8255) • Crisis Text Line: text HOME to 741741 • National Sexual Assault Hotline: 1.800.656.HOPE (4673) • National Domestic Violence Hotline: 1.800.799.7233 (or Text START to 88788) • NYC Well Hotline: 1.888.NYC.WELL (692.9355)
  • What can Art Therapy help with?
    Art Therapy, facilitated by a professional art therapist, effectively supports personal and relational treatment goals as well as community concerns. Art Therapy is used to improve cognitive and sensory-motor functions, foster self-esteem and self-awareness, cultivate emotional resilience, promote insight, enhance social skills, reduce and resolve conflicts and distress, and advance societal and ecological change. (Via aata.org)
  • What questions should I ask my insurance provider to access my out-of-network benefits?
    Does my plan have out-of-network benefits? Do I have a deductible? If so, how much is it and have I met any portion of my deductible with other medical expenses this year? What amount or percent of the psychotherapy fee will be reimbursed Does my insurance accept a NYS LCAT license for reimbursement? Is there a limit on the number of "outpatient" mental health or psychotherapy sessions I am entitled to per year? Does my plan require prior-authorization or a referral from an MD or Primary Care Physician?
  • How much do sessions cost?
    For people who wish to use out-of-network benefits or private pay, session costs are below: Individual Therapy/Art Therapy Individual 60 min: $200 per session Individual 45 min: $150 per session Individual 30 min: $100 per session Ecotherapy Individual 60 min (in-person): $200 per session MBCT/MBSR Individual 90 min (in-person): $200 per session Open Studio Group 60 min (in-person): $40 per person/session We also offer a sliding scale for a limited number of people facing economic hardship that do not have/are not utilizing insurance. This would require a better understanding of your financial situation. Please contact us to see if you qualify.
  • Do you accept insurance?
    For New York State residents, we are currently in-network with the following insurances through our partnership with Headway: Cigna/Evernorth and Cigna-affiliated insurances Carelon Behavioral Health (only commercial plans) For Connecticut residents, the following insurances are accepted: Aetna Anthem BCBS Cigna/Evernorth Optum United Healthcare Insurance plan not listed here? No problem! We may be considered an out-of-network provider with other health insurances. We can explore accessing your out-of-network insurance benefits or some of our affordable self-pay options!
  • What is Thrizer?
    Thrizer is a payment application that handles the process of using out-of-network benefits automatically for you so you can pay only what you truly owe for our sessions. We will first check to confirm you have out-of-network benefits. If so, I will use Thrizer so that you are only charged your co-payment for the appointment. How it works: I will email you a link to set up your Thrizer account ‍ Set up your Thrizer account by adding your insurance information and connecting a payment method ‍ Review your out-of-network benefits and estimated co-pay to clarify any questions you have ‍ I will charge you via Thrizer for our appointments ‍ If you choose to pay in full and wait for reimbursement instead, you can track claims from your Thrizer account. Insurance reimbursements, when issued, are deposited directly to your bank account.
  • What is your cancellation policy?
    All cancellations must be made at least 24 hours in advance of your scheduled appointment. If you fail to cancel your session in advance or no show, you will be charged a fee of $75.00. You may be able to avoid the fee if you reschedule your appointment to another time during the same week. Appointments are based on availability. If you are using your health insurance to cover your therapy sessions, you are responsible for the cancellation fee, not your health insurance. Complete practice policies will be provided by your intake appointment and will remain available in your TherapyPortal account.
  • What is Headway?
    We use Headway to manage our billing and admin work so we can place all of our focus on our work together. Headway manages everything related to payments and in-network insurance to make things as easy as possible for you. The Headway team will reach out via email to help you set up your account and add your insurance and payment details. You’ll see your cost/session ahead of time and can check your benefits any time there. You can reach the Headway team directly through their contact form. They can help with any insurance, billing, or account questions.

We're here to help. You let us know what you want to work on,
we work together to get you there. 

© Copyright 2025 Good Thought - Creative Arts Therapy, PLLC

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